Scattered tools
Bookings, follow-ups, feedback and notes live in different places, so nobody sees the whole client.
For clinics, spas, studios and shops
Keep every client between visits.
Client Journey Hub gives your clients a site that feels like your business, and gives your staff one place to see their day. When someone has a bad visit, it turns into a recovery plan your manager approves in one click.
No sign-up. Pick a role and click around. Your demo stays in your own browser.
The problem
Businesses lose clients between visits, not during them.
Silent unhappiness
A bad rating lands in a survey tool and sits there. The client just stops coming back.
Busy staff
The front desk, practitioners and managers juggle screens instead of seeing their day in one place.
How it works
A bad rating becomes a booked visit, not a lost client.
- BookThe client picks a time that is actually open.
- RateAfter the visit, two taps to leave a rating.
- FlagTwo stars or lower opens a recovery case on its own.
- DraftThe assistant writes an apology and finds a time the client is free.
- ApproveThe manager approves. The reply goes out and the visit books itself.
Nothing reaches a client until a person says so.
The manager sees the rating, the comment, the themes, a drafted reply and a suggested visit, all on one screen. Edit a word, press Approve and send, and the client gets the message and the booking at the same time.
Try it as the client firstFor your team
Every role lands on its own day.
Clients get a branded site. Staff sign in and land on their own Today page, never a back office. Each person sees exactly the work they own.
A site that feels like the business, not like software.
- Book only times that are truly open
- A prep checklist before every visit
- Rate a visit in two taps
- Weekly progress and milestones for programs
- Ask the concierge any time, day or night
The whole week, and every follow-up, in one view.
- Today's visits with one-click complete or no-show
- Website consult requests turn into bookings
- A week board with a waitlist that fills itself
- Every client's story on one profile
Only their own clients. Replies drafted in seconds.
- Weekly check-in notes with energy, sleep and mood
- A warm reply drafted from the client's own notes
- Approve a program and every visit gets scheduled
- Mark results reviewed to talk through in person
The day at a glance, and the decisions that matter.
- A short morning briefing written for the manager
- Approve recovery replies and make-good visits
- A review queue for feedback that needs a person
- Weekly metrics compared with the week before
AI with a person
The assistant does the first draft. A person makes the call.
| What the assistant does | Where staff see it | Who decides |
|---|---|---|
| Drafts recovery replies and finds a make-good time | Recovery cases | Practice manager |
| Tags every comment by topic and tone | Review queue when unsure | Practice manager |
| Drafts weekly check-in replies | Care page | Practitioner |
| Writes the morning briefing | Today page | Read only |
| Answers client questions from your own guides | Client site concierge | Health questions go to a person |
Guard rails are written into every request: no medical advice, no reading lab values, no promised refunds, and facts from your own records only.
One app, any brand
The same app runs a longevity clinic and a pizza shop.
Every record carries a brand. One switch changes the look, the wording, the hours and the assistant's voice, and each brand only ever sees its own data. Your business gets a site that looks like you, without a rebuild.
Built on ServiceNow
Built entirely inside ServiceNow.
No middleware, no outside services, and nothing extra to license. Your client data never leaves your instance.
One scoped app
Tables, logic, portals and AI all live in a single app on your instance.
Upgrade-safe
Installs, upgrades and removes cleanly, without touching the rest of your platform.
Two branded portals
A client site and a staff site, built as Service Portal widgets.
Platform AI
Generative AI Controller and AI Agent Studio, with guard rails in every prompt.
Role-based access
Clients and each staff role only ever see their own work.
Live demo
Pick a role and click around.
The demo runs in your browser with its own sample data, so nothing you do affects anyone else. A good path: rate a visit as Ava, then approve her recovery plan as Elena.
This is a web preview of the app so anyone can try it. In production it runs inside your own ServiceNow instance.
ACAva ChenClientBook, rate a visit, follow her program, ask the concierge.
EPElena ParkPractice managerMorning briefing, recovery approvals, review queue, metrics.
MTMaya TorresPractitionerCheck-in replies, program approvals, results.
JEJordan EllisFront deskToday's visits, consult requests, the week board.
SRSam RiveraAdministratorEverything, plus the demo reset and the kitchen display.
+Just browsingVisitorSee the public client site and sign up as a new client.
Want a fresh start? Reset the demo. Meridian Longevity Clinic and Spa and Slice Slice Baby are fictional businesses made for this demo. Nothing on the demo is medical advice.
Want this for your business?
We set it up on your ServiceNow instance, brand it as yours and load your services. Tell us a little about your business and we will reach out.